Short product description | |
SmartCRM Product Service is a solution for companies that provide services to customers. This is a mobile information system service technician, which is installed on his laptop or mobile PDA device.
Basic characteristics of "mobile" technology, which is designed to address SmartCRM Service:
Vehicle service technician has all the tools for implementing the basic requirements and problems of customers. Tj. service vehicle is equipped with the above PDA or laptop, and tools for small stock of spare parts for odstanění most common defects (eg, seals, valves, fuses, etc.). For these components is very important to ensure continuous replenishment so that mobile store was complete. In addition, service technician usually carry in the car documentation opravovaným products, but very often the sheer volume and scope of documentation is with him only basic information. Then service action is unsuccessful for missing documentation.
As the above characteristics support solutions SmartCRM Service?
Includes a database of contacts for planned intervention, including a description of the available reports from the customer's problem. At the beginning of the intervention application includes timer for tariffication time service intervention and also contains all the necessary documentation. All this is in electronic form, so the techniques you will have the entire range of documentation without capacity constraints. OnLine also has access to the corporate knowledge base, where they are documented specific problems. After the repairs are made out a basis for the statement of work (or billing), including the deduction of used spare parts from the mobile store. This generates a very clear basis for its completion.
- modularity
- scalability
- customization according to individual customer needs
- integrability with other business systems
- technologically advanced and open platform for MS-SQL Server 2005
- PDA mobile solutions, which is very small and suitable for travel
- simple and intuitive operation
- availability of all data in electronic form
- to share information among employees
- data availability anywhere, anytime
- support business processes and improving quality of service
Selected product references | |
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- Contact information
- description of the problem
- on-line receiving messages from the dispatcher
- Stock spare parts
- Knowledge Base
- Background settlement price for servicing
- Printing Protocol Service
- Connection to corporate information system
- survey information goods under warranty
- Access to the Helpdesk database and knowledge base
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